Shipping & Returns

Curbside Pickup

During the online checkout process, you will have the choice to select In Store Pickup to have your item picked up at our retail location at 180 - 820 Village Drive, Port Coquitlam. 

Please allow 1- 3 business days for your order to be fulfilled; you will receive an email confirmation once your order is ready for pick up. Orders placed on Saturday, Sunday or company observed (stat) holidays will not be processed until the following business day.

Please pick up your order within 7 days of receiving the confirmation email stating your order is ready for pick up.

For more information on contactless In Store Pickup pickup please call 604-942-7518 or email [email protected]

Shipping

Domestic Shipping

Orders placed within Canada are shipped within 1-3 business days of receiving your order via Canada Post, at a flat shipping rate of $20.00. We will issue you a tracking number once we have sent out your order. You will be able to track your package once it is scanned in by the postal service.

Any order placed after 3 p.m. PST Monday to Friday will be processed the following business day.

Hampton Home & Garden does not ship orders on Saturday, Sunday or company observed holidays.

Please note, the return label fee is $7.99 and will be deducted from your credit and/or store credit.

Any questions or concerns can be sent to [email protected]

International Shipping

Currently, Hampton Home Living does not ship outside of Canada.

Return Policy

For Online Returns/Exchanges please follow the directions listed out below:

1. For online orders, please email us at [email protected] within 7 days upon arrival of your order for return inquiries, 14 days for exchange or store credit.

2. In your email please provide us with your order # & the name of the items you wish to return/exchange.

3. Upon email approval for return/exchange please send back the items to #180 – 820 Village Drive, Port Coquitlam BC V3B 0G9 within 10 days. Please note Hampton Home Living does not cover cost for shipping items back.

4. Once you have sent your items back for return please email us with the tracking details.

5. Once we receive the items & confirm they are in original purchase condition with tags attached and original packaging we will then issue you a refund back onto the original method of payment or provide you with a store credit. 

*Please note the customer is responsible for shipping charges on exchanged items being sent out.

Note: If an item is returned damaged it may be sent back to the customer at their own expense.